Please make sure all orders are in by 2.30pm, the day prior.

Free CBD Delivery

We offer a free delivery for all order over $60.00 within a 5km radius of the CBD.  Deliveries between a 5 and 10km radius of the CBD are subject to a minimum of $100.00 spend and a $30.00 delivery fee.

Trading times

Monday to Friday - 5 days a week 7.00am to 5.30pm.  Weekend delivery times and fees are available upon application.

GST & ABN

The prices quoted are inclusive of all applicable GST charges.

Cafecco Pty Ltd Trading As Ecco Catering ABN 77 073 685 476

Order Alterations

We always try to accommodate changes in catering quantities. Final numbers and large changes should be lodged by 2.00pm the day prior to the order.

Last minute / same day orders

Our team is available to assist you and will make every effort to provide catering for last minute orders.  Leave it to us and we can see what we can do.

Cancellations

We require 24 hour notice on cancellations.  Cancellations fees will be incurred if an order is cancelled within 24 hours and the food cannot be reallocated.

Pricing Fluctuations

Ecco Catering reserves the right to alter or adapt menus, pricing and services. All prices are inclusive of GST.

Payment

Payment is due within 7 days of delivery of your catering order. We accept the following payments: cheque, EFT, Visa, MasterCard & AMEX (surcharges may apply)

Last minute / same day orders

Our team is available to assist you and as a result we will make every effort to provide catering for last minute orders.  Leave it to us and we can see what we can do.

Refund

If you have any problems with any of your order please notify us immediately.  We pride ourselves on the quality of our products and offer a guarantee to customers who have; received an incorrect product, the order order has not been delivered, incorrect items were delivered or you have received products that you are not satisfied with, we will ensure a refund or credit note for said item/s.

Requests for refunds must be made to us in writing via email orders@eccocatering.com.au within forty eight (48) hours of the delivery being made.  Any claims after this time will not be accepted.

Where agreed upon, refunds will be processed with 7-10 business day from the delivery being made.